Reference

Account Terms and Regional Access Rules

We run nonk for eligible Bangladesh regions where local law permits online gaming accounts. Your access depends on jurisdiction — we show the legal notice below so you understand where we operate and how account rules apply.

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nonk Account Terms and Regional Access Rules
LEGAL OPERATIONS

How We Protect Data and Handle Account Security

We secure account data with encryption, limit payment information storage to what processors require, and log access attempts to detect unauthorized login. You control your password and two-factor authentication settings from the account page. We retain transaction records as long as your account is active and for two years after closure to meet financial audit requirements.

Data Encryption

We encrypt account credentials, bKash, Nagad and Rocket transaction details, and personal documents you upload for verification — our servers store only hashed passwords, never plain text, and payment data passes directly to processor endpoints.

Cookie Policy

We use session cookies to keep you logged in, analytics cookies to measure page performance, and preference cookies to remember your language and currency choice — you can disable non-essential cookies from the account settings menu.

Account Security Controls

You set your own password strength, enable two-factor SMS codes for login, and review active device sessions from the security tab — we send an alert if a login attempt comes from a new device or IP address.

Data Request and Deletion

Request a copy of your account data or ask us to delete your profile by emailing our legal desk — we process data export requests within five business days and account deletion within ten days, keeping only transaction logs required…

POLICY CONTACT

Reach Us for Legal and Compliance Questions

We answer legal queries about account eligibility, regional access rules and payment compliance through three direct channels. Each request receives a response within two business days, with priority handling for jurisdiction verification and document submission questions.

Legal Email Send compliance questions, jurisdiction inquiries or account-restriction appeals to our legal inbox — we respond with a plain-language answer and confirm whether your region qualifies for platform access.
Live Chat Legal Desk Our chat agents handle real-time legal eligibility checks, explain account-closure reasons and walk you through document submission for withdrawal verification — available when you log in to your account.
Account Review Request If your account was restricted or closed due to regional policy, submit a review request through the account portal — we re-examine the case and reply with our decision and reasoning within 48 hours.

Common Questions About Legal Terms and Account Rules

We operate in regions where local law permits online gaming platforms. Before you register or deposit via bKash, Nagad or Rocket, confirm that participation is lawful under Bangladesh regulations — it is your responsibility to verify eligibility, and we may request location proof during withdrawal processing.

If we determine you accessed the platform from a prohibited region or violated account terms, we suspend your account and notify you by email. You can submit a review request through the account portal, and we respond within 48 hours with our decision and any steps required to resolve the restriction.

We share transaction amounts, your account identifier and timestamp data with payment processors to complete deposits and withdrawals. Processors apply their own compliance checks and may request additional verification — we do not store your wallet PIN or full account number on our servers.

Yes — email our legal desk to request a data export or account deletion. We process data copies within five business days and account deletion within ten days, keeping only transaction logs required for financial audits. Once deleted, you cannot recover your balance or reopen the same account.

Contact our legal email or live chat legal desk with your specific question. We respond to compliance inquiries within two business days and provide plain-language answers about regional access, payment eligibility, document requirements and dispute resolution paths.

We retain transaction logs, deposit and withdrawal records, and verification documents for two years after account closure to meet financial audit and compliance requirements. After that retention period, we delete all personal data except anonymized statistics required for regulatory reporting.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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